If you have a problem with goods, contact the legal seller using the details in your order. For help with the marketplace, or if you cannot resolve an order issue, contact [email protected] with your order reference, a description of the problem and the outcome you are seeking. You can also write to 3 Clifton View, East Mains Industrial Estate, Broxburn, Scotland, EH52 5NE.
We will record the complaint, identify who is responsible for responding and review the relevant order and correspondence. We aim to acknowledge ordinary service complaints within 2 working days and provide an outcome within 10 working days. If more time is needed, we will explain why and give an update. These service targets do not extend statutory cancellation, refund or data rights deadlines. Our support hours are Monday to Friday, 9am to 5pm, UK local time. You may email us outside these hours; the time your notification is received is not postponed until the next working day.
